1. Customer Responsibilities and Liability
This section clearly defines what the customer is
responsible for once they arrive to pick up their items.
- Securing
Merchandise: The customer is SOLELY responsible for securing all
merchandise and ensuring it is properly loaded and/or secured into their
vehicle prior to leaving the premises.
- Damages
During Loading/Transit: The business is not responsible for
damages occurring to vehicles, merchandise, or property while loading, nor
for any damages or claims arising out of the customer's transportation of
the merchandise after leaving the premises.
- Waiver
of Liability: By picking up the product, the customer assumes
full responsibility and releases Tonerink.co.nz from any liability,
damages, or claims related to the pickup and transportation process.
2. Safety Guidelines
Since pickup areas are often working environments
(warehouses, loading docks), safety rules are important.
- Operational
Awareness: Our pickup locations may operate as a loading area
with vehicles. Please adhere to all safety signage and
instructions from staff".
- Restricted
Areas: Please do not block the driveway of the neighbous.
- Age
Restrictions: An authorized representative must be 18 years of
age or older to sign for and remove products.
3. Order Scheduling and Timing
Managing pickup times ensures smooth operations and avoids
customer wait times.
- Scheduled
Appointments: Pickups are available at 47A Hope Farm
Avenue, Pakuranga Heights, Auckland 2012, between 8:40 AM and
5:30 PM. We recommend calling ahead to schedule an appointment before
you arrive.
- Urgent
Pickup: For urgent pickups during weekends or outside normal
business hours, please contact the manager at 022-062 2880.
4. Required Documentation
Verifying the correct person is picking up the correct order
helps prevent fraud.
- Proof
of Purchase: "Customers must present their order
confirmation (digital or print) at the time of pickup."
- Identification: "A
valid government-issued photo ID that matches the name on the order must
be provided."
- Authorized
Pickups: "If someone other than the person who placed the
order is picking up, the customer must specify an authorized alternate
during the checkout process or contact us in advance."
5. In-Store Process Flow
For general retail, the process is often simpler.
- Notification: Customers
receive an "Order Ready for Pickup" email or text once the item
is processed. If you have not receive the notification in 2
business days, please contact us via email or phone call.
- In-Store
Instructions: "Upon arrival, please proceed to the office
and provide your order number and ID to a store associate".
- Payment:
EFTPOS is available for your convenience. We also accept credit card
payments; however, additional service charges may apply.
6. Product that can be ordered for pickup later in our stores
We have a
storage facility located near our office/shop. If a product is not immediately
available on-site, we can have it transferred from our storage to the
office/shop on the same day. This ensures all of our products are either in
stock at the office or available for same-day pickup.