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Terms & Conditions

These terms and conditions apply to the supply of all goods sold by TonerInk.co.nz to the customer unless otherwise agreed in writing by the company.

Prices, Specifications, and Policies
All prices are in New Zealand Dollars ($NZ) and include Goods and Services Tax (GST).   TonerInk.co.nz reserves the right to update prices, specifications and policies at any time without notice. We make great efforts to ensure the prices and specifications of our goods are as accurate and as up to date as possible. However, mistakes do happen and given the nature of the goods we supply, the availability, price or specifications of goods can change frequently. We therefore accept no liability should any of the goods be unavailable or if prices differ from those presented on this web site. We will notify you if you purchased goods from us and the pricing or availability has changed.

Yield rates for Consumables are meant for guidance purposes only and should only be used on that basis. For more accurate yield rates, please check the manufacturer's specifications. 

Freight and Delivery
We believe we have the lowest overall prices in New Zealand, and to further enhance our reputation as NZ's best value web site we do have a flat charge for freight within New Zealand.

TonerInk.co.nz prides itself on delivering goods to you as fast as possible but it cannot be responsible for any loss whatsoever sustained by the customer for delay in delivery. All items are sent by the courier unless otherwise stated. Dates given for shipment or delivery are for guideline purposes only but are not to be treated as a condition of sale.

48 Hours Money-Back Guarantee
You can order from TonerInk.co.nz with complete confidence. If for any reason you are not completely satisfied, just return the goods within 48 hours you received the cartridge(s) (exclude the shipping period).   We will refund your original purchase price (excluding handling and shipping charges), or we will replace your order - it's your choice. Please include a copy of your invoice if requested.

*You can find the delivery time of "receive the cartridges”  based on the courier tracking system.  

Return and Credit Policy
We will provide a full refund for any product that is returned unopened and in original condition, within 48 hours you received the cartridges for any reason whatsoever.  O For any returns after this time, please contact TonerInk.co.nz.

In most cases we are able to provide a credit although a restocking fee may apply.

All claims for short shipments or damage must be made no later than 14 days from the shipment date. All requests for proof of delivery must be received within 90 days of the purchase date. Requests for return authorization is required on all items returned beyond the money-back period. To process a credit claim or return, call us and we will be happy to help you.

Unless otherwise stated, all products have a warranty of 6 months from the delivery date.

Consumer Guarantees Act
If the goods have been acquired for business purposes, the terms of the Consumer Guarantees Act 1993 shall not apply. In these circumstances the only warrant offered by TonerInk.co.nz (express or implied, statutory or otherwise) is the manufacturer's warranty accompanying the goods, and in no event shall the liability for direct or consequential damages exceed the price paid for the goods.

Risk and Ownership of the Goods
Risk in the goods shall pass to the customer upon delivery to the customer or to the address specified by the customer. If a carrier is used to effect delivery, delivery to the carrier shall constitute delivery to the customer, and all claims for goods damaged in transit shall be made to the carrier immediately after the delivery of the goods to the customer.

Pending cleared payment in full of all monies due under this contract or in respect of any other monies owed by you to TonerInk.co.nz the goods shall remain the sole and absolute property of TonerInk.co.nz as legal and equitable owner.

Privacy Act / Collection of Overdue Monies
As TonerInk.co.nz may use a credit agency to check your credit details you agree and acknowledge that per the Privacy Act 1993 all personal information supplied by you may be used or held for the purpose of obtaining credit reports, character references or credit statements to assess your creditworthiness.

You agree that you will upon demand pay all of TonerInk.co.nz Collection expenses, including  Collection Agency fees and Commissions and all Solicitor and legal costs in the collection of all overdue monies. TonerInk.co.nz reserves the right to charge 2% interest per month on any overdue monies.